Frequently Asked Questions
Q: How long does the free support last?
A: We offer free unlimited support of hardware and software for
three
months from the time the system goes live. Support includes
on-site or phone.
Q: Is there a warranty on the equipment?
A: All equipment has a 1 year manufactures warranty. We will
determine if equipment malfunction is covered under the warranty and
we will take the necessary actions to get the equipment replaced or
repaired. We will also provide equipment on loan until
existing equipment is replaced or repaired.
Q: If power to the Canteen or Social
Quarters goes out, will we lose all the data?
A: No. At most, 1 transaction will be lost. We recommend
installing a UPS as a backup power source on the computer that
maintains the data and each touch screen terminal. Power surge protectors are also
recommended for all equipment. All data will be stored on a
single assigned computer. That computer is designated as the
file server.
Q: How will the Touch Screen computers
be networked to the back office computer?
A: Up to 5 computers can be networked together using wireless
technology or direct cable connect and Windows Workgroup services. For more than 5
computers a Domain has to be set.
Q: How long does it take to get Canteen
Manager Up and running?
A: From the time a Sales Order is signed to the day the system goes
live can be as little as 2 weeks. Additional time is required
if your organization requires any special programming such as new
reports or applications.
Q: Can I buy my own or use my own
computers?
A: Yes. We will install and set up Canteen Manager on your
existing computers and configure your network. We highly
recommend touch screen monitors for the bar.
Q: How do you provide support if we are
in another city?
A: We use a pier-to-pier secure support program to access your
system over the internet. Most problems can be resolved in a
matter of minutes. Program updates/patches are free and are installed
for free.
Please contact us with any questions about our product and service. Contact Us.